Our commitment to accessibility

At nShift, we are committed to making our digital products. Including Ship, Webshipper, Transsmart, Delivery, Returns, Checkout, Track, Emissions Tracker, My Parcels, and the Scan App. Accessible to everyone, including individuals with disabilities. We believe that accessibility is not just a compliance requirement but a core component of inclusive user experience.

 

Standards and compliance

We strive to ensure our products meet the requirements of the European Accessibility Act (Directive (EU) 2019/882) and align with recognized standards such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and EN 301 549.
All solutions delivered to end customers are validated against applicable accessibility criteria, and our teams continuously assess and improve these solutions to maintain compliance.

We recognize that some of our B2B platforms currently present accessibility limitations. Addressing these is part of our active roadmap, and improvements are delivered on an ongoing basis.

 

Accessibility by design

Accessibility is integrated into every stage of our development and service lifecycle:

• All new features and updates are reviewed for usability and accessibility before release.
• We conduct regular audits and evaluations using automated tools and expert reviews.
• Our team is trained on accessibility best practices and inclusive design principles.
   

Beyond compliance

While meeting legal standards is essential, we aim to go further. We are actively:

• Collaborating with accessibility organizations and specialist
• Involving users with diverse abilities in testing and feedback
• Exploring new technologies to enhance usability for all users

We view accessibility not as a checkbox, but as a continuous design philosophy.

 

Ongoing improvement

Accessibility is an evolving journey. We regularly update our platforms to:

• Remove barriers based on user feedback
• Respond to emerging regulatory requirements
• Stay aligned with accessibility innovations across the industry
   

Contact and feedback

If you experience any accessibility challenges while using our products or if you have suggestions for improvement, we welcome your feedback.
Email us at: accessibility@nshift.com

Response time: We aim to acknowledge accessibility feedback within 5 business days. Where possible, we will provide a full resolution within 15 business days. If further investigation or development is required, we will keep you informed and work to resolve the issue as quickly as possible.

nShift is proud to support a more accessible and inclusive digital ecosystem. By prioritizing accessibility across our platforms, we ensure that every user can engage fully with our services.