Our Customer Service Team

Our dedicated Customer Service team is comprised of 80 professionals located across the Nordics and Europe, equipped to assist you with a range of inquiries from simple questions to service requests and incidents. For information on expected response times and updates, please refer to our Terms of Use.

How to Escalate a Support Case

If your expectations are not met or if we fail to fulfill our obligations, you have the option to escalate your ticket. Here’s how:

1. Log In: Visit our Help Center and log in to your account.
2. Navigate to My Activities: Under your profile, select “My Activities.”
3. Select the Ticket: Find the ticket that requires further attention.
4. Request Escalation: Post a comment on the ticket with the word #escalate to notify us of your concerns.

Upon submitting your comment, both the agent handling your case and their Team Manager will be alerted. This should ensure that your ticket receives the additional attention it needs.

Please note! Writing #escalate more than once does not increase the attention. 

For Urgent Issues

If your issue is urgent or if you are not satisfied with the resolution, please do not hesitate to call us. Our phone numbers are listed in the table below for your convenience.

For questions regarding Checkout, Track, Returns or Emissions Tracker, please use the phone number for your main book and print product. 

We are committed to providing you with the best possible service and appreciate your cooperation in helping us to improve.